German Language

Role & responsibilities

Client : Deutsche Bank

Location : Bangalore

Timing: 9 AM to 12 AM (Complete 9:30 hrs. shift)

Description:

The Assistants role within Trade Services is responsible to acquire complete knowledge of Trade Services processes. Incumbent can be placed in any Trade Services Processes which are Settlement-Matching/Fails/Instructions/Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting or Trade Investigation

Responsibilities:

• Successfully meeting process SLAs/productivity/quality as per the process standards.
• Get certified on all training levels of the process.
• Meet SLA’s requirements as per the agreed Service Specifications
• Meet training targets to learn process for securities transfers, matching, fails handling & confirmation of trades and non-trades, cancellations & corrections of trades, registration & deregistration of shares, cash & stock reconciliation, transaction reporting and trade investigation
• 100% completion of the assigned work with required quality and appropriate productivity
• Contact counterparts through mails/calls as per the process requirement for any clarifications.
• Performing quality checks as and when required.
• Understand the linkages between various Trades Services Processes
• Strive for process improvements.
• Responsiveness to feedback provided by Trainers/ Team Leaders
• Always maintaining a professional approach to work, providing prompt and appropriate responses at all levels.
• Actively participate in the team meetings and other initiatives taken by the company.
• Following company rules and standard operating procedures.
• Adhering to all Security Policies and Procedures as per business requirements
• Maintaining MIS reports, analyze data by using various reporting/presenting tools.
• Active demonstration of the company values in behavior and attitude
• Continually up-grading domain knowledge.
• Exhibiting discipline on a personal level as well as a professional level.

Skills/Experience/Qualifications required to perform the role

• Graduate / post-graduate
• German language (Level 3 & above for specific processes) mentioned beforehand

Skills & work experience:

• 0-2 years of work experience
• Good communication skills
• Computer literate

Key Performance Indicators:

• Meet and exceed timelines on productivity targets on a consistent basis.
• Meet and exceed quality targets on a consistent basis
• To ensure that the queries are raised within the stipulated TAT
• Completeness and correctness of the MIS sheet should be strictly followed

Productivity - (must meet productivity targets set)

Preferred candidate profile

B1 German certificate

Read, write and speak German.