Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at www.genpact.com and on the following social handles: X: https://twitter.com/genpact Facebook: https://www.facebook.com/ProudToBeGenpact/ Instagram: https://www.instagram.com/genpact_global/ YouTube: https://www.youtube.com/@GenpactGlobal ** Beware of fake offers** Genpact never requires applicants to pay to be part of our hiring process. If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam. For more information on careers at Genpact, please visit us at https://www.genpact.com/careers
Hyderābād
INR Not disclosed
On-site
Full Time
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of L ead Consultant - C loud Engineer! In this role, you will be responsible for designing, provisioning, and securing scalable cloud infrastructure to support AI/ML and Generative AI workloads. A key focus will be ensuring high availability, cost efficiency, and performance optimization of infrastructure through best practices in architecture and automation. Responsibilities Design and implement secure VPC architecture, subnets, NAT gateways, and route tables. Build and maintain IAC modules for repeatable infrastructure provisioning. Build CI/CD pipelines that support secure, auto-scalable AI deployments using GitHub Actions, AWS CodePipeline , and Lambda triggers. Monitor and tune infrastructure health using AWS CloudWatch, GuardDuty , and custom alerting. Track and optimize cloud spend using AWS Cost Explorer, Trusted Advisor, and usage dashboards. Deploy and manage cloud-native services including SageMaker, Lambda, ECR, API Gateway etc. Implement IAM policies, Secrets Manager, and KMS encryption for secure deployments. Enable logging and monitoring using CloudWatch and configure alerts and dashboards. Set up and manage CloudTrail, GuardDuty , and AWS Config for audit and security compliance. Assist with cost optimization strategies including usage analysis and budget alerting. Support multi-cloud or hybrid integration patterns (e.g., data exchange between AWS and Azure/GCP). Collaborate with MLOps and Data Science teams to translate ML/ GenAI requirements into production-grade, resilient AWS environments. Maintain multi-cloud compatibility as needed (e.g., data egress readiness, common abstraction layers). Be engaging in the design, development and maintenance of data pipelines for various AI use cases Required to actively contribution to key deliverables as part of an agile development team Be collaborating with others to source, analyse, test and deploy data processes. Qualifications we seek in you! Minimum Qualifications AWS infrastructure experience in production environments. Degree/qualification in Computer Science or a related field, or equivalent work experience Proficiency in Terraform, AWS CLI, and Python or Bash scripting. Strong knowledge of IAM, VPC, ECS/EKS, Lambda, and serverless computing. Experience supporting AI/ML or GenAI pipelines in AWS (especially for compute and networking). Hands on experience to multiple AI / ML /RAG/LLM workloads and model deployment infrastructure. Exposure to multi-cloud architecture basics (e.g., SSO, networking, blob exchange, shared VPC setups). AWS Certified DevOps Engineer or Solutions Architect – Associate/Professional. Experience in developing, testing, and deploying data pipelines using public cloud. Clear and effective communication skills to interact with team members, stakeholders and end users Preferred Qualifications/ Skills Experience deploying infrastructure in both AWS and another major cloud provider (Azure or GCP). Familiarity with multi-cloud tools (e.g., HashiCorp Vault, Kubernetes with cross-cloud clusters). Strong understanding of DevSecOps best practices and compliance requirements. Exposure to RAG/LLM workloads and model deployment infrastructure. Knowledge of governance and compliance policies, standards, and procedures Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Lead Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 19, 2025, 11:01:58 PM Unposting Date Ongoing Master Skills List Digital Job Category Full Time
Hyderābād
INR 2.15 - 6.055 Lacs P.A.
On-site
Full Time
https://genpactonline.sharepoint.com/:w:/r/sites/Textio_JD_Repository/Shared Documents/Working Folder/WF - India/EAS SAP/J D_4D Senior Principal Consultant_Solution Architect PM and ETM .docx?d=w7ebd364642544723a3627afa8c13089c&csf=1&web=1&e=cxdYEM Job Senior Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 19, 2025, 8:28:55 AM Unposting Date Aug 18, 2025, 1:29:00 PM Master Skills List Consulting Job Category Full Time
Hyderābād
INR 3.4125 - 6.05 Lacs P.A.
On-site
Full Time
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Direct Procurement, Manager/Senior Manager This role involves managing large engagements and establishing deep and trusting relationships with clients who we serve. You will leverage your existing expertise in sales and commercial processes and grow your knowledge base to consult our clients as a subject matter expert in all processes including value chain analytics, lead generation, deal desk, pricing management, trade promotion optimization, Source to procure, contract management, order management, order fulfillment, and deductions and dispute processing. You will learn our end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities. Responsibilities Leading operations and spearheading processes for excelling business targets for the Business Unit Proactively resolve people issues and ensure that attrition is well below the defined target Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Productivity per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required Driving Continuous Improvement Initiatives Develop and implement measurement systems and provide insightful analytics around the metrics. Communicate with the customer on a regular basis to discuss operational issues, raise issues proactively & build relationship, understand customer issues proactively, fix to get the delight factor Set goals for the team and communicate goals on a regular basis Assist sales team with solutioning, proposals, and deal pitches Manage cross-functional teams to deliver engagements with world-class quality Provide insights on client’s business and financial performance and drive business strategies within operating teams to add value to the client Deliver projects on time, with great quality, and with close communication internally and externally Interact with client to assess and provide feedback to every team member about their daily deliverable accuracy, quality of work and any future value addition projects People Management – be a peoples manager involving in hiring, structured learning path, operations mentor for the team Lead multiple internal and external stakeholders Support the metrics reporting for the relevant process Support and coordinate the team on daily processing/operations, workload allocation Oversee process KPI’s and metrics, provide deep analysis with understanding of root · causes Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree 10+ years of professional experience in Source to Procure and Order Management. Relevant client services experience Project management experience Good understanding of processes, solutions, and competition in the market Experience/exposure to related areas like Supply Chain, Quality, and Compliance. Significant experience in High-Tech and Manufacturing Industries Desire and capability to continuously learn, quickly becoming a subject matter expert in all sales and commercial processes and offerings Good knowledge of current Digital solutions Exposure to data, analytics, and insights within this area Ability to create highly professional and polished client deliverables Ability to manage client escalations Excellent communication, presentation, and detail-oriented analytical skills Ability to work in a matrixed environment Knowledge on end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement, related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities. Preferred Qualifications/ Skills Diploma / Post Graduation in International supply chain management / Sourcing Management Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving Proficiency in coaching skills and with high level of confidentiality and professionalism Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Senior Manager Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 20, 2025, 1:22:24 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
Gurugram, Haryana, India
None Not disclosed
On-site
Full Time
External Description Description - External Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Assistant Manager - Offerings Development Manager-Agentic AI! In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines. As Genpact strengthens its offerings enablement ecosystem to enable Growth teams with high quality content for creating superior and faster solutions, this individual will play a critical role in ensuring relevant value messaging to our clients through our offerings’ collaterals. They will be responsible for working with allocated business teams to understand their business priorities, offerings & solutions, and accordingly create productized client facing offering packs to deliver business impact. They will be responsible for ensuring the right storytelling, content readiness, and quality at the right time to deliver the right Go to Market positioning in front of clients. Responsibilities The Offerings Development Manager will work closely with practice and service line teams to strategize/identify the right offerings and work on articulating the value we drive for our clients. They will own the strategic and operational duties associated with business content readiness and establish governance mechanisms to improve the overall offerings enablement ecosystem. Offerings Development Work with practice SMEs to understand the client’s challenges and how Genpact solves for their challenges Understand our right to play and value articulation Liaison with practice team to drive “product/offering messaging” by translating technical nuances to strong client messages Productize the offering with the right value articulation to make it client ready Ensure every offering has all the GTM readiness collaterals for client readiness Establish strong relationship with practice leaders to be their trusted advisor for offerings Ability to quickly research industry and competitor’s offerings and ability to incorporate it in our value messaging Work with Knowledge Management team to drive strategic placement of the offerings in our infrastructure Qualifications we seek in you! Minimum qualifications Prior experience in working on product/solution marketing messaging with understanding of AI, ML, Agents, Cloud, Tech, etc. Graduate with relevant content creation experience Product marketing skills with experience in creating client facing collaterals Understanding of “value-based problem solving” and “solution orientation” Preferrable to have basic research skills Savvy with MS Office, Excel and PowerPoint Ability to engage with senior stakeholders globally, understand and align with their business priorities, and work with knowledge partners to translate these to client messaging Preferred Qualifications Experience in client-facing role and/or understanding professional services market would be an advantage Good summarization skills Ability to directly deal with stakeholders Ability to work independently, with minimum supervision and with geographically dispersed teams Good problem solving skills - ability to think and provide relevant solution Think strategically – should be able to understand the larger picture Flexible - ability to adapt to changing dynamics quickly Personal efficiency and influencing skills
Gurugram, Haryana, India
None Not disclosed
On-site
Full Time
SOC Automation engineer Location: Gurgaon Experience: 5-8 years Immediate joiners Preferred. Mandatory Skills: Power BI, Python & incident response ********* Kindly share resume to nsenthil.kumar@genpact.com with Sub of "SOC Automation" along with notice period********* · This role will enhance the client Cyber Security Incident Response Team’s (CSIRT) automation and orchestration capabilities (SOAR). The candidate will be responsible for developing, implementing, and maintaining automation solutions to enhance security monitoring and incident response capabilities. · The ideal candidate will have experience in IR and a SOC environment and automation and orchestration experience. Moreover, the candidate will be able to apply the experience in incident response to identify and develop automation workflows that will enhance operations. Responsibilities · Work closely with CSIRT team people & technology to detect, assess, and communicate cyber threats. · Identify IR automation opportunities and areas to reduce waste and collaborate with internal CSIRT members on automation requests. · Develop and maintain automated playbooks for incident response, threat detection, and monitoring. · Collaborate with SOC analysts to identify repetitive tasks and manual processes suitable for automation. · Perform incident response leveraging security tools such as SIEM, EDR solutions, Cloud security solutions, and Threat Intelligence tools. · Coordinate with different teams across the business through all phases of incident response. · Develop and implement automated workflows to enhance incident response tasks and detection. · Knowledge and skills in query languages useful for threat hunting and detection engineering. · Knowledge of APIs, RESTful services, and integration techniques for security tools. Qualifications we seek in you · Bachelor’s degree (or equivalent) in Computer Science, Cybersecurity, Information Security, or a related field. · Experience of information security experience, with a very strong technical background. Preferred Qualifications/ Skills · Demonstrated Incident Response and SOC experience. · Basic exposure to threat hunting methods and tools, including SIEM platforms, EDR solutions, network traffic analysis tools, and threat intelligence feeds. · Well versed with analysing and interpreting security logs, network traffic, and endpoint data to identify and investigate potential security incidents. · Basic exposure to crafting SIEM queries for investigation, threat hunting, and/or detect engineering. · Basic exposure to threat intelligence frameworks and methodologies, including STIX/TAXII, MITRE ATT&CK framework, and other relevant standards. · Skilled in scripting languages like Python, PowerShell, and Bash, with a deep understanding of automation tools and methodologies. · Experience in cyber security incident response and incident management. · Keen ability to identify waste and improve processes by leveraging automation in an efficient manner. · Ability and experience integrating security tools to perform automation and orchestration. · Excellent problem-solving and analytical skills.
Hyderabad, Telangana, India
None Not disclosed
On-site
Full Time
Windows Desktop Engineer Location: Hafeezpet, Hyderabad Experience: 5-8 years Immediate joiners preferred. ********* Kindly share resumes to nsenthil.kumar@genpact.com with Sub of "Windows Desktop Engineer" along with notice period********* We are seeking a highly skilled IT Systems Administrator to manage and support critical IT infrastructure and services. The ideal candidate will have expertise across multiple domains, ensuring seamless operations and security for our organization. Responsibilities Azure Virtual Desktop / Cloud PC: Manage and maintain cloud-based virtual desktop environments. Google Cloud and Workspace: Administer Google Cloud services and Workspace tools for collaboration. Application Packaging and Deployment: Develop and deploy software packages across enterprise environments. Operating System Deployment: Automate and manage OS installations and updates for Windows/macOS. Group / Configuration Policies: Implement and enforce group policies for security and system management. Security Incidents: Monitor, investigate, and resolve cybersecurity threats and incidents. Intune Management: Configure and manage device compliance and security through Microsoft Intune. Tanium: Utilize endpoint security and management solutions for patching and compliance. macOS Management: Provide support and maintenance for macOS devices. Android / iOS Management: Manage enterprise mobile device policies and security. Conditional Access Policies: Implement security policies for authentication and access control. Printing and Scanning: Troubleshoot and maintain corporate printing and scanning solutions. L3 Ticket Resolution: Handle escalated technical issues, ensuring timely resolution and documentation. Qualifications we seek in you! Strong expertise in Cloud Computing (Azure, Google Cloud) . Experience in OS deployment, security policies, and device management . Knowledge of Intune, Tanium, and endpoint security tools . Ability to manage IT incidents and troubleshoot critical issues . Familiarity with Conditional Access and Authentication Policies . Excellent problem-solving skills and a proactive approach to IT operations. Preferred Qualifications/ Skills Certifications such as Microsoft Azure, Google Cloud, ITIL, or Security+ . Experience in PowerShell scripting for automation . Strong communication and documentation skills.
Hyderabad, Telangana, India
None Not disclosed
On-site
Full Time
Description - External Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Manager- Implementation Manager-Agentic AI! In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines. We are looking for a Manager , whose objective is to support Management from an operational, project life cycle and service standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives. . Responsibilities Manage Multiple accounts and their SLA Enable root cause analysis and provide a fix Track and monitor SLAs for governance and control Ensure service SLAs are met Call out to support and/or implementation team and vendors as needed Coordinate with client, operations, and IT support teams Qualifications we seek in you! Minimum Qualifications / Skills BE/B Tech/ MCA/BCA Excellent written and verbal communication skills Preferred Qualifications/ Skills Excellent Experience in Operation and project management Good communication skills, proficient in English Experience in problem solving and design Good in risk handling and proactive planning Excellent Experience in Operation and project management Good communication skills, proficient in English Experience in problem solving and design Good in risk handling and proactive planning Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Bangalore Urban, Karnataka, India
None Not disclosed
On-site
Full Time
Description - External Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Senior Manager- Implementation Manager-Agentic AI! In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines. We are looking for a Manager , whose objective is to support Management from an operational, project life cycle and service standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives. . Responsibilities Manage Multiple accounts and their SLA Enable root cause analysis and provide a fix Track and monitor SLAs for governance and control Ensure service SLAs are met Call out to support and/or implementation team and vendors as needed Coordinate with client, operations, and IT support teams Qualifications we seek in you! Minimum Qualifications / Skills BE/B Tech/ MCA/BCA Excellent written and verbal communication skills Preferred Qualifications/ Skills Excellent Experience in Operation and project management Good communication skills, proficient in English Experience in problem solving and design Good in risk handling and proactive planning Excellent Experience in Operation and project management Good communication skills, proficient in English Experience in problem solving and design Good in risk handling and proactive planning Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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