Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Manager, Payroll and Timekeeping We are seeking a detail-oriented and experienced US Payroll expert to manage end-to-end payroll processing for employees. The ideal candidate will ensure accurate and timely payroll calculations, tax withholdings, garnishments, and compliance with federal, state, and local regulations. The role also includes managing e-Time processing, performing pre- and post-payroll reconciliations, and coordinating with government authorities as necessary. Responsibilities . Lead overall operational activities to ensure noise-free operations and strong customer stakeholder management. . Demonstrate deep domain expertise in US/Canada Payroll and federal laws. . Identify, implement, and oversee process improvements to ensure efficient and accurate data processing. . Partner with multiple stakeholders to manage all data efficiently in Workday, SAP, ADP e-Time and relevant payroll systems. . Serve as an escalation point of contact for complex issues. . Drive regular governance meetings (monthly/quarterly) with leads to ensure successful service delivery models through strong partnerships. . Oversee case and query management (Tier 1 & 2) service delivery operations. . Escalate Tier 3 queries to Centers of Excellence (CoE) or Human Resources Business Partners (HRBP). . Support complex projects such as new policies, programs, systems implementation, and other business reorganizations in collaboration with key stakeholders like IT, HRS, HRBPs, COEs. . Continuously identify opportunities for process improvement and client service enhancements by collaborating with internal/external partners. . Ensure timely quality delivery of work processes by supporting Service Levels. Capture/analyze appropriate metrics/data. . Forecast staffing needs/manage team scheduling. . Understand quality/compliance requirements per local laws/regulations is essential. . Ability to read interpret and understand various regulations from DOL and IRS. . Payroll Processing: Accurately process bi-weekly/monthly payroll for all employees, ensuring compliance with company policies and legal requirements. . Tax Calculation & Filing: Calculate and withhold federal, state, and local taxes, ensuring timely and accurate tax filings, including 941, state unemployment, and other related filings. . Garnishments: Process and track employee garnishments, including child support, tax levies, and wage garnishments, ensuring proper deductions and timely payments. . Government Authority Liaison: Work closely with federal, state, and local agencies to ensure payroll-related compliance, including reporting, filings, and responding to audits or inquiries. . E-Time Management: Oversee e-Time system to ensure employee work hours are accurately recorded, validate and resolve discrepancies, and approve time entries. . Reconciliation: Perform pre- and post-payroll reconciliations, ensuring accuracy and completeness of payroll data. Investigate and resolve discrepancies prior to payroll submission. . Recordkeeping & Compliance: Maintain accurate and up-to-date payroll records, including tax documents, garnishment records, and timekeeping reports. Ensure compliance with federal, state, and local employment laws. . Payroll Reporting: Generate and review payroll reports to monitor accuracy, tax filings, and regulatory compliance. . Continuous Improvement: Identify opportunities for process improvements and efficiency in payroll operations. Qualifications we seek in you! Minimum Qualifications . Bachelor&rsquos or equivalent education . Strong knowledge of payroll systems and timekeeping software (e-Time or equivalent). . In-depth understanding of federal, state, and local payroll laws and regulations. . Excellent attention to detail and ability to handle confidential information. . Strong problem-solving and analytical skills. . Effective communication skills to interact with employees, management, and government agencies. . Experience in Payroll processing for UK, ADP experience is strongly required. Preferred Qualifications/ Skills . MBA/External Certifications from recognized institutes is an advantage . Ability to thrive in an unstructured environment and work independently . Ability to manage multiple complex issues and prioritize projects concurrently . Ability to work at all levels of the HR &ldquostack - Strategic, operational, and tactical Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
