Job
Description
suppGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Manager, Customer Planner! In this position, the Customer Planner will provide integral support to facilitate business processes, update systems, ensure data governance and provide reporting that Customer Account Managers can easily understand and use. This role will help liberate Customer Account Managers to spend more time on growing the business and working externally with Customers. Responsibilities . Establish strong collaborative relationship with the Customer Development (Sales) team, in particular the CAMs and Customer Experience Specialists. . Interact with internal stakeholders in the Planning Hub, Finance and Supply Chain . Be proactive and self-motivated to follow up or chase multiple teams for pending information. . Create, update and cancel promotions using the TPM tool using inputs from the CAMs via SONAR App or other communication processes. . Validate promotional details against guardrails and escalate any exceptions against category guidelines or supply freeze periods. . Send request to CAM (Customer Account Manager) to provide the updated details. . Ensure the promotions are finalized in TPM before the promotion is bought in date. . Evaluate and update customer system/portals with activity plans and promotions. . Reconcile and resolve promotion mis-match issues between TPM and retailer portals. . Create promotion nomination form & send to onshore . Customer Experience Specialist to review and share with the customer. . Update the Promotion plan in the customer tracker. . Regular query resolution and proactive communication/escalation . Maintain positive VOC from stakeholders. . Create and prepare regular, timely reports, provide analytics and insight including Central Business Trackers, Performance vs Plan trackers etc . Update Customer Joint Business Plan (JBP) with actuals . Prepare STOP report and compare to JBP . Produce Weekly EPOS data updates and Stockholding reports . Deliver the agreed KPIs / SLAs . Identify problems/issues in day-to-day operations and resolve them proactively . Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools . Ensure regular and timely reporting both for client and Genpact management for Operations review . Highlight and escalate any issues that need attention . Coordinate and resolve issues with excellent customer service . Deliver quality customer service by researching and responding to all internal . stakeholder&rsquos enquiries quickly, effectively, and professionally. Qualifications we seek in you! Minimum Qualifications/Skills . Graduate, preferably B. Com . Flexibility to work on any shift Preferred Qualifications/Skills . Very Good Written and Verbal Interpersonal skills . Proficient in MS Office applications, especially in MS Excel . MIS and/or reporting experience . Fair understanding of upstream and downstream Trade Promotions processes: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions . Fluent in English. Proficient oral and written communication skills. . Experience in Microsoft suite including Outlook, Power Point and MS Teams advanced Excel skills . Strong analytical mindset, problem solving, organization skills, and attention to detail . Smart problem solver - generate good ideas and practical solutions . Strong team player, dependable . Able to manage workload effectively and ensure completion of tasks even if a stretch is required . Ability to prioritize tasks and multitask when required . Exposure to consumer goods industry . Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
