Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant, Tech-Incident Manager - English In this role, we are looking for a 24.7 L0/ L1 Production Support for applications hosted on Microsoft Azure platform Responsibilities Event Triaging: Efficiently manage and prioritize incoming events. SOP-Based Runbook Validation: Validate runbooks based on standard operating procedures for each event. Email Verification: Communicate with the SRE team to verify events via email. Tech Bridge Initiation: Initiate technical bridges for confirmed failing events and pending incident confirmations. Incident Engagement: Engage level 2 and above for all other incidents. US Handshake Call Updates: Obtain updates from US Handshake calls. Shift Handover Updates: Update shift handover details accurately. Catchpoint Team Engagement: Engage the Catchpoint team for further investigation if needed. Noise Reduction Initiatives: Contribute to initiatives aimed at reducing noise. Runbook Updates: Update runbooks, particularly during onboarding. Catchpoint test script creation and application onboarding Application Synthetic monitoring and understanding the insights Qualifications we seek in you! Minimum Qualifications . Bachelor of Computer Engineering /Master of Computer science . Relevant years of experience in Incident Management . ITIL certification (at the foundation level) is desirable. . Proficient in using Jira, Confluence, Catchpoint, MailChimp, and ServiceNow . Familiarity with cloud applications or infrastructure . Ability to learn and adapt and to be proactive . Excellent communication, interpersonal, and troubleshooting skills . Prior experience on Cloud platforms (Azure, AWS) . Good Knowledge of AWS services EC2, Elastic Load Balancing, Cloud Formation, VPC, Cloud Watch, Cloud trails etc. . Good to have experience in Linux, server management, and Kubernetes Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
