Genesys

Tata Consultancy Services

5 - 10 years

25 - 40 Lacs

hyderabad chennai bengaluru

Posted:2 days ago| Platform:

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Skills Required

ivr genesys ird sip email chat

Work Mode

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Job Type

Full Time

Job Description

Role: Genesys Developer and Support Admin

keywords: Genesys, SIP, IVR, Genesys IRD, Chat, Email

Desired Experience Range: 5 - 10 years

Location of Requirement: Chennai /Bengaluru/Mumbai/Hyderabad

Responsibility Expectations from the role

ECCS Call routing developer with Genesys 8.5 and SIP experience
Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
Genesys strategy using composer and interactive routing designer.
Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model

Good to have

Genesys Cloud

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