Job
Description
About Us: Incorporated in 2006, We are an 18 year old recruitment and staffing company, we are a provider of manpower for some of the fortune 500 companies for junior/ Middle/ Executive talent. About Client: Hiring for One of Our Multinational Corporations! Job Title: Senior Genesys Developer Location: Pune, hyderabad, Chennai, Delhi, Bangalore Experience: 6 - 10 Years Job Type: Full-time Roles and responsibilities : Solution Development : Design, develop, and implement solutions using Genesys platforms (Genesys Cloud, Genesys Engage, and Genesys PureCloud) to meet business requirements. Genesys Configuration & Customization : Configure and customize Genesys call center solutions, including IVR, ACD, reporting, and real-time dashboards, to meet client-specific needs. Integration : Integrate Genesys with third-party systems, CRM, and other backend systems (e.g., Salesforce, Microsoft Dynamics, etc.). Scripting : Develop and maintain Genesys scripting (Composer, SIP, Call Routing, and custom IVR scripts) for efficient call routing and process automation. System Administration : Provide day-to-day support for Genesys systems, including monitoring and troubleshooting performance issues, system outages, and incident resolution. Performance Tuning : Optimize Genesys applications and infrastructure for performance and scalability, ensuring minimal downtime and efficient resource usage. Upgrade & Migration : Plan and execute platform upgrades, migrations, and enhancements to ensure the latest features and security patches are implemented. Collaboration : Work with cross-functional teams (business analysts, testers, and IT support teams) to ensure seamless integration and deployment of Genesys-based solutions. Documentation : Create and maintain detailed technical documentation, including configuration details, system architecture, and user manuals. Support : Provide L3 support for Genesys-related incidents, perform root cause analysis, and work to resolve issues in a timely manner. Training & Knowledge Sharing : Mentor junior developers and provide training on Genesys platform features and best practices. Thanks & Regards, Neeraja Black and White Business Solutions Pvt.Ltd. Bangalore,Karnataka,India. Direct Number: 8067432410 neeraja.r@blackwhite.in |www.blackwhite.in
