General Manager Service

As a General Manager of Service, you will be responsible for managing the entire after-sales operations in the automobile sector. This includes overseeing the workshop, bodyshop, CRM, and parts coordination. Your key responsibilities will include: - Improving Customer Satisfaction Index (CSI) - Controlling Turnaround Time (TAT), productivity, and efficiency - Ensuring compliance with Hyundai service Standard Operating Procedures (SOP) and audits - Leading a large team consisting of advisors, technicians, CRM personnel, and drivers - Coordinating with Hyundai Service Field Teams - Handling escalated complaints and high-value customer grievances - Conducting daily performance reviews and monthly planning To qualify for this role, you should have a minimum of 10-15 years of experience in automobile after-sales service, with at least 5 years in a leadership position such as GM, Service. Additionally, you should hold a Diploma or Degree in Automobile or Mechanical Engineering. The ideal age range for this position is between 35 to 50 years. The salary for this position ranges from 70,000 to 80,000 per month based on capability, along with incentives and allowances. Extra benefits such as accommodation and travel support are provided if you are relocating. Preferred qualifications include experience with the Hyundai brand or other premium OEMs. In addition to the competitive salary and benefits, you can expect cell phone reimbursement, provided food, internet reimbursement, life insurance, and Provident Fund. This is a full-time, permanent position that requires your presence in person at the work location.,