General Manager Quality - (ONLY On paper Senior Quality Manager & above to apply) - 18 LPA - Noida - Only from BPO Customer Service

Dear Candidate,

General Manager- Quality at iEnergizer Noida Sec 60

GM Quality

Domestic

Department: Quality & Training

5.5 Days from Office

Contact Person: 9266364422

IMPORTANT REQUIREMENTS: -

At least 2 years as Sr. Manager Quality / 1+ Year as AGM/ DGM/ GM /Head Quality on Papers.

Applicants should be from Core BPO Industry and working in Quality Domain (Customer Service: Inbound/ Outbound)

JD-

Minimum 10 years of experience in the BPO

6 years in Quality leadership roles

both inbound voice and non-voice (email/chat) processes

·        Proficient in Excel & PowerPoint.

·        Excellent verbal and written communication skills must be comfortable presenting in high level client meetings & discussions.

led process transitions / ramp-ups & quality framework setup

Certifications such as Six Sigma (Green/Black Belt), COPC or Train-the-Trainer (TTT) at least 1 such certification is a must.

·        Knowledge of compliance frameworks (ISO, COPC, or similar) would be a plus.

Experience in managing T&Q during high ramp-up phases would be needed.

NOTE:

1st : People from Delhi NCR or Nearby location / has Delhi NCR as hometown.

2nd : NO Accommodations/ Cabs

Regards

Sharandeep Kaur

9266364422