General Manager Operations

General Manager Operations

Primary Responsibilities

• Operational Strategy:

  Develop and implement operational strategies to optimize marketplace performance, service delivery, and overall efficiency.

• Team Leadership:

  Lead, mentor, and inspire a team of operations professionals, cultivating collaboration and a high-performance culture.

• Marketplace & Last-Mile Management:

  Oversee daily marketplace operations, including vendor onboarding, partner management, listings, and seamless execution of

  last-mile operations

  to ensure timely and reliable service fulfillment.

• Quality Assurance:

  Establish and enforce quality control frameworks to meet and exceed client expectations.

• Client Satisfaction:

  Monitor client experience, address concerns promptly, and ensure effective communication between clients and service providers.

• Resource Allocation:

  Manage operational resources effectively to balance marketplace demand and supply.

• Budget Oversight:

  Plan, manage, and monitor operational budgets; identify and implement cost-optimization opportunities.

• Performance Metrics:

  Define, track, and analyze KPIs to measure marketplace health, last-mile performance, and overall operational efficiency.

• Risk Management:

  Proactively identify risks, implement mitigation plans, and ensure marketplace resilience.

• Regulatory Compliance:

  Ensure compliance with legal, regulatory, and industry standards.

• Process Documentation:

  Develop and maintain SOPs and operational documentation for vendors, clients, last-mile delivery, and internal teams.

Desired Skills & Qualifications

• Graduation from Tier 1 Institutions ( IITs/NITs) preferred)
• 710 years of proven experience in

  B2B operations, vendor management, and last-mile delivery operations

  , with strong negotiation and decision-making skills.
• Deep understanding of logistics, last-mile service models, and vendor ecosystems.
• Excellent analytical, problem-solving, and communication abilities.
• Strong leadership skills with experience managing diverse teams.
• Proficient in Microsoft Office Suite and familiar with marketplace management and logistics tools.
• Ability to multitask and perform under pressure in a dynamic business environment.