Job
Description
Job Title: General Manager –Guest Relations Location: Kochi Industry: Hospitality / Event Management Job Summary The General Manager – Events & F&B Operations is responsible for the seamless planning, coordination, and execution of all banquets, events, and food & beverage operations. This dynamic role ensures a premium guest experience by managing event logistics, service quality, and F&B production, while leading cross-functional teams and ensuring operational profitability. Key Responsibilities Liaise with clients to understand event requirements, objectives, and expectations. Coordinate with sales and marketing teams to ensure a smooth transition from sales to operations. Prepare detailed event orders, floor plans, and execution timelines. Oversee event setup, audio-visual requirements, décor arrangements, and service delivery. Ensure food safety standards, liquor licensing, and health regulations are strictly followed. Supervise kitchen and service staff to maintain high service quality and efficiency. Monitor budgets, control costs, and ensure financial targets are met. Handle client feedback and resolve issues promptly to ensure customer satisfaction. Conduct post-event evaluations and suggest improvements. Qualifications & Experience Diploma or Degree in Hospitality Management, Event Management, or a related field. Minimum 5 years of progressive experience in events, banquets, and F&B operations—preferably within a convention center, hotel, or large-scale venue. Key Skills Strong leadership and team management abilities. Excellent organizational and multitasking skills. Proficiency in client communication and relationship management. Thorough knowledge of food safety, hygiene regulations, and liquor laws. Ability to perform under pressure in a fast-paced environment. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person
