General Manager Customer Service

Role Overview: As the General Manager Customer Service in Delhi, India, your main responsibility is to oversee the customer service department and ensure high levels of customer satisfaction. You will be in charge of managing the customer experience by developing and implementing customer service policies, providing training to team members, and leading the customer service team towards achieving organizational goals. Handling customer complaints and proactively resolving issues will also be a key aspect of your role. Key Responsibilities: - Develop and implement customer service policies to enhance customer satisfaction - Provide training to team members to ensure consistent service delivery - Lead the customer service team to achieve organizational goals - Handle customer complaints and resolve issues in a proactive manner Qualifications Required: - Strong Customer Service and Customer Satisfaction skills - Experience in Customer Experience and Training - Team Leadership skills for effective team management - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to thrive in a fast-paced environment If you are passionate about providing exceptional customer service, possess the required qualifications, and are ready to take on a challenging yet rewarding role as a General Manager Customer Service, we invite you to apply and be a part of our dynamic team.,