The role of General Manager Customer Service in Delhi, India is a full-time, on-site position that focuses on overseeing the customer service department and ensuring high levels of customer satisfaction. As the General Manager Customer Service, you will be responsible for managing the customer experience by developing and implementing customer service policies, providing training to team members, and leading the customer service team towards achieving organizational goals. Your key responsibilities will include handling customer complaints and proactively working to resolve any issues that may arise. To excel in this role, you should possess strong Customer Service and Customer Satisfaction skills, along with experience in Customer Experience and Training. Team Leadership skills are essential as you will be required to lead and motivate the customer service team effectively. Excellent communication and interpersonal skills are crucial for this role, along with strong problem-solving and decision-making abilities to address customer issues efficiently. The ability to thrive in a fast-paced environment is necessary to succeed in this position. While a Bachelor's degree in Business Administration, Management, or a related field is preferred, experience in the automotive industry would be considered a plus. If you are passionate about providing exceptional customer service, possess the required qualifications, and are ready to take on a challenging yet rewarding role as a General Manager Customer Service, we invite you to apply and be a part of our dynamic team.,
Role Overview: As the General Manager Customer Service in Delhi, India, your main responsibility is to oversee the customer service department and ensure high levels of customer satisfaction. You will be in charge of managing the customer experience by developing and implementing customer service policies, providing training to team members, and leading the customer service team towards achieving organizational goals. Handling customer complaints and proactively resolving issues will also be a key aspect of your role. Key Responsibilities: - Develop and implement customer service policies to enhance customer satisfaction - Provide training to team members to ensure consistent service delivery - Lead the customer service team to achieve organizational goals - Handle customer complaints and resolve issues in a proactive manner Qualifications Required: - Strong Customer Service and Customer Satisfaction skills - Experience in Customer Experience and Training - Team Leadership skills for effective team management - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to thrive in a fast-paced environment If you are passionate about providing exceptional customer service, possess the required qualifications, and are ready to take on a challenging yet rewarding role as a General Manager Customer Service, we invite you to apply and be a part of our dynamic team.,