General Manager - Bar Hotel

Role Overview: As the General Manager of a prestigious hotel in Alappuzha, you will be responsible for overseeing the day-to-day operations with a strong focus on delivering exceptional guest experiences. Your leadership skills will be crucial in maintaining high standards of service, fostering a positive work environment, and maximizing profitability. Your strategic thinking and ability to handle high-pressure situations will be essential in ensuring smooth operations and resolving guest concerns promptly. Key Responsibilities: - Oversee and manage all hotel operations, including guest services, housekeeping, food & beverage, and administration, to ensure efficient and effective functioning of all departments. - Lead, guide, and motivate the hotel staff to uphold high standards of service and hospitality, creating a positive and productive work environment. - Ensure guest satisfaction by proactively addressing their needs and exceeding expectations through personalized services. - Implement and enforce company policies, procedures, and safety standards to comply with legal, health, and safety regulations. - Coordinate hotel functions and collaborate with various departments to achieve operational goals and business objectives. - Manage hotel financials by handling budgeting, forecasting, and cost control to maximize profitability and minimize unnecessary expenses. - Handle guest complaints and concerns professionally and promptly, aiming to resolve issues and enhance customer satisfaction. - Prepare regular reports on operational performance, key performance indicators, and guest feedback for senior management review. - Cultivate a customer-centric atmosphere to ensure each guest's experience is memorable and exceeds expectations. Qualifications & Experience: - Education: Minimum of a graduate degree is mandatory. - Experience: At least 6+ years of managerial experience, with a minimum of 2 years in an Assistant General Manager or General Manager role within the hospitality industry. - Proven track record in managing hotel operations with a focus on exceptional service and operational efficiency. - Age: 30 to 45 years. Skills & Competencies: - Strong leadership skills with the ability to inspire, motivate, and develop teams. - Excellent communication and interpersonal skills to interact effectively with guests, staff, and senior management. - Proficiency in hotel management, including financials, budgeting, forecasting, and cost control. - Ability to handle high-pressure situations and resolve issues effectively to maintain smooth operations. - Exceptional problem-solving abilities and decision-making skills. - Focus on guest satisfaction and service excellence. Additional Company Details: Gentleman Chit Funds Co. India Pvt Ltd is a leading conglomerate with a successful and expanding hospitality division, providing guests with luxury, comfort, and the charm of Kerala at their 4-star rated properties in Alappuzha. (Note: Benefits and Work Location details have been omitted as they were not explicitly mentioned in the provided job description.),