GDS & Online Portals Specialist - Experienced & Fresher Position

Global Distribution System (GDS) & Online Portals Specialist - Experienced & Fresher Positions

Location: Hyderabad, India

About the Role

We are seeking both experienced and entry-level GDS & Online Portals Specialists to join our travel operations team in Hyderabad. This role involves managing reservations, bookings, and ticketing through various Global Distribution Systems and online travel portals while providing exceptional customer service to our clients.

Key Responsibilities

• Execute bookings, reservations, and ticketing through GDS platforms (Amadeus, Sabre, Galileo) and online travel portals
• Process flight reservations, changes, cancellations, and refunds accurately and efficiently across multiple platforms
• Create and maintain PNRs (Passenger Name Records) with complete and accurate passenger information
• Apply airfare rules, implement booking policies, and manage schedule changes
• Ensure fare optimization and identify cost-saving opportunities for clients across GDS and online platforms
• Resolve complex booking issues and provide solutions for itinerary changes
• Stay current with airline policies, fare rules, and industry regulations for both GDS and online portal operations
• Generate reports and maintain accurate booking records from all platforms

QualificationsFor Experienced Candidates:

• Minimum 1+ year of experience working with any GDS platform (Amadeus, Sabre, and/or Galileo) and/or online travel portals
• Working knowledge of GDS native commands and cryptic entries
• Good understanding of airfare construction, ticketing procedures, and airline policies
• Experience with international and domestic flight reservations across multiple platforms

For Fresh Graduates/Entry Level:

• Recent completion of training certification in any GDS platform (Amadeus, Sabre, or Galileo) and/or online travel portal operations
• Basic understanding of travel industry operations and online booking systems
• Willingness to learn and adapt quickly to new systems and procedures
• Note: Brief training on online portal systems will be provided by the company

Common Requirements for All Candidates:

• Ability to work efficiently under pressure and meet deadlines
• Excellent communication and customer service skills
• Detail-oriented with strong problem-solving abilities
• Flexible to work in shifts as required
• Strong computer skills and ability to multitask

Employment Terms

• Probationary Period: 6 months for all new hires
• Post-Probation: Based on performance evaluation, successful candidates will be offered either:
• Permanent employment position, or
• Contractor role with competitive terms
• Performance will be assessed on accuracy, efficiency, customer service quality, and adherence to company policies

Benefits

• Competitive salary package (commensurate with experience level)
• Comprehensive training and professional development opportunities
• Brief training provided on online portal systems and operations
• Career advancement pathways within the travel industry
• Collaborative and dynamic work environment
• Performance-based incentives and recognition programs

Application Process

Qualified candidates are invited to submit their resume and a brief cover letter. Please specify:

• Your experience level (experienced professional or fresh graduate)
• Relevant GDS training/certification details
• Your preferred employment type (permanent or contract consideration)

We welcome applications from both seasoned professionals looking for new opportunities and fresh talent ready to start their career in the travel industry.

Job Types: Full-time, Part-time, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer
Contract length: 12 months

Pay: ₹5,000.00 - ₹15,000.00 per month

Expected hours: 50 – 60 per week

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• US shift
• Weekend availability
• Weekend only

Ability to commute/relocate:

• Attapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• GDS: 1 year (Preferred)

Language:

• English (Preferred)
• Telugu (Preferred)
• Hindi (Preferred)
• Tamil (Preferred)
• any other language (Preferred)

License/Certification:

• IATA COURSE (Preferred)

Location:

• Attapur, Hyderabad, Telangana (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person