GBS OPS Customer Care Representative

As a US Voice Support Representative at UPS Logistics in Pune, your primary role will be to deliver exceptional customer service to US-based customers through live calls regarding logistics and shipping needs. Your responsibilities will include: - Providing efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. - Understanding customer needs and offering solutions that align with UPS Logistics services and policies. - Managing calls while maintaining a high standard of service. - Accurately documenting customer interactions and issue resolutions in the CRM system. - Staying informed about UPS Logistics products, services, and operational guidelines. - Collaborating with internal teams to ensure prompt and effective issue resolution. - Identifying and suggesting areas for process improvement to enhance customer satisfaction. Qualifications required for this role include: - Minimum of 1 year of US customer service experience, preferably in a voice support role. - Fluency in English with excellent written and verbal communication skills. - Strong problem-solving capabilities and attention to detail. - Ability to manage tasks independently and within a team environment. - Proficiency in using voice support platforms, CRM tools, and other customer service software. - Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred qualifications include: - Graduation and above. - Experience in a call center. - Familiarity with international BPOs. - Ability to handle high volumes of call traffic effectively. As a permanent employee of UPS, you can expect a workplace free of discrimination, harassment, and retaliation.,