Gallagher is hiring For an Assistant Manager (P&C Insurance)

Job Title: Assistant Manager

Location:

Position Summary

Assistant Manager

Primary Responsibilities

Assistant Manager

1. Operational Excellence:

• Understand operational requirements specific to

  Property and Casualty Insurance

  .
• Research best practices and assist in designing and implementing new processes and tools to enhance efficiency.

1. Team Leadership:

• Cultivate a team environment that delivers exceptional customer service.
• Ensure all team members perform at consistently high levels.
• Motivation, instill accountability, and drive measurable results.

1. Team Effectiveness:

• Oversee the performance and effectiveness of a team of Process Associates.
• Provide day-to-day coordination of team activities to ensure smooth operations.

1. Reporting and Analysis:

• Prepare and analyze MIS reports to monitor team performance and identify improvement opportunities.

1. Customer Interaction:

• Interact with customers to manage their queries and provide timely resolutions.
• Respond to written and electronic correspondence promptly and professionally.

1. Leadership Experience:

• Lead a team of 10+ FTEs, with at least 1 year of experience as a Team Lead on paper.

Additional Responsibilities

1. Exhibit a positive attitude and adaptability in a dynamic work environment.
2. Drive process improvement initiatives through Kaizen and projects tailored to

   Property and Casualty Insurance

   workflows.
3. Enhance organizational reputation by taking ownership and accountability for team deliverables.

Skills and Competencies

To excel in this role, you should possess:

• Proven people management skills and a track record of success in service delivery within the

  Property and Casualty Insurance

  domain.
• Strong analytical skills to assess and improve team performance.
• Excellent communication skills (both verbal and written).
• A good academic record (50% or above).

Minimum Qualifications

• Education:

  Any Graduate/Postgraduate (Preferably Commerce).

Work Experience:

• Minimum 4 years of post-qualification experience in the BPO/KPO industry, with a focus on

  Property and Casualty Insurance

  .
• At least 1 year of experience as a Team Lead on paper, currently designated as a Team Lead.

Position Hierarchy

• Process Associate/Process Analyst

  Senior Process Analyst

  Assistant Manager

  Team Manager/Senior Team Manager

  Service Delivery Manager

  Senior Service Delivery Manager

  Business Leader

Remuneration, Perks, and Benefits

• Performance-based incentives.
• Night shift allowances.
• Joining bonus.

Property and Casualty Insurance

If you are passionate about leading teams, driving results, and delivering exceptional service, we encourage you to apply for this exciting opportunity.