Functional Engineer SuccessFactors Recruitment and Onboarding - Pune

Role & responsibilities

Development and Operations (60% of time):

Development: The development model follows agile/scrum methodology with central Product Ownership in People Services Global Delivery, delivering (user)stories in short sprints.

Together with the process- and system experts of Global Business Services, focus on delivering optimal system configurations fulfilling requirements based on (user) stories. This includes assessment, build, unit- and user acceptance testing and finally deployment.

Operations: Perform below ticketing and non-ticketing activities:

• Incident Management including Major Incident Management, raising and
• coordinating tickets with SAP on product issues
• Problem Management with rigorous Root Cause Analysis
• Standard changes implementation
• Monitoring of the systems and integrations and (where needed) taking corrective action
• SAP SuccessFactors Release management (regression testing, new features)
• Keeping the different SuccessFactors environments fit-for-purpose with periodic System Refreshes

It is the intention that more and more work get done as part of the standing organization with stable teams and no longer create a project for every single change that needs to be done. In this context, development also includes such (user)stories that could be planned in regular delivery sprints.

Delivery of Projects and overall improvements (30% of time):

Provide guidance and support on the use of the SuccessFactors system functionality to the key stakeholders (HR function, People Services regional delivery centers and local key users).

Recommend new features and take an active role in setting up the product roadmap with IT and process- and system experts from the Global Business services team.

Deliver new developments needed project implementations, independently or working together with third party experts in a dedicated project set-up. This may require a certain level of project management skills and overseeing complex and diverse HR technologies. This project work will be balanced with the activities for Development and Operations.

System standards, training, and individual development (10%):

Ensure that the global standard processes, tools and documentation are well-maintained and adhered to.

Work together with the process- and system experts on user procedures, guidelines and documentation.

Ensure that the required level of expertise in SuccessFactors is maintained including the right certification(s).

Review, Test and introduce new features in SAP SuccessFactors with a focus on improving the product and service operations.

Preferred candidate profile

• Configure and maintain SAP SuccessFactors according to best practices and industry standards, ensuring alignment with business processes and requirements.
• Resolve end user issues working in close collaboration with Global Business Services.
• Own the ticket exchanges with SAP for product issues or queries, driving to closure (actively follow-up).
• Be a real counterpart for the process- and system experts and regional People Services teams: report on issues, suggest system improvements, translate process requirements into SuccessFactors functionality.
• As a consultant, analyze / assess (user)stories and prepare/present proposals, based on an end-to-end understanding of the HR-IT system landscape.
• Provide expertise to increase efficiency and to improve quality by standardizing, optimizing and automating processes in/around SuccessFactors.
• Deliver technical SuccessFactors expertise in improvement projects.
• Document system configurations, processes, and procedures, maintaining accurate records.
• Understand SuccessFactors end-to-end, including integration between modules.
• Understand processes and data cross domain.
• Stay updated on trends, best practices and new developments in SuccessFactors and other relevant products.
• Maintain relevant and up-to-date knowledge through e.g. using the SuccessFactors (SAP) community portal and relevant certifications