Associate - IT

Company

Joining the team at Alea promises to be both challenging and inspiring. You will experience a well organized career development program, have the chance to contribute to diverse projects, and collaborate with individuals who appreciate your potential and actively support your growth.

Role

An Associate IT is responsible for supporting the organisations technology infrastructure, ensuring smooth operation of hardware, software, networks, and data security systems. This role involves hands-on technical work, troubleshooting, and contributing to the implementation of IT solutions, including those involving artificial intelligence (AI). The ideal candidate should be tech-savvy, proactive, and eager to learn and apply emerging technologies.

Key Responsibilities

• Maintain and troubleshoot hardware systems, including servers, desktops, laptops, and printers.
• Monitor and support network operations to ensure stable and secure connectivity.
• Assist in the installation, configuration, and updating of software applications.
• Support cybersecurity initiatives by implementing basic security protocols and monitoring threats.
• Provide technical support to employees, resolving IT-related issues promptly.
• Assist in maintaining and upgrading business applications such as Azure, InTune, and CRM systems.
• Initiate discussions with potential vendors for IT-related procurement and service support.
• Participate in testing and deployment of new technology solutions, including AI-based tools.
• Ensure regular backups and contribute to disaster recovery planning/SOC2/ISO.
• Document IT processes, configurations, and troubleshooting steps for internal use.
• IT AMC & Renewals of Hardware, Software, & Services and documentation support.
• Monitoring Avaya System & IP Phones connectivity and troubleshooting.

Qualifications

• Knowledge of IT infrastructure, networks, and systems administration.
• Bachelors degree in Computer Science, Information Technology, or a related field.
• Understanding of AI concepts and applications.
• Familiarity with cloud-based platforms.
• Awareness of data protection regulations and cybersecurity best practices
• Knowledge of Laptop, Desktop & Network devices hardware & part replacement.
• Knowledge of Microsoft cloud services and infrastructure.
• Experience on Windows 11, M365 Apps, and troubleshooting.
• Experience on Local Network / WAN services.