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For Employers

Associate - IT

Eurofins It Solutions India

2 - 5 years

|

3 - 5 Lacs

bengaluru karnataka india

Posted:16 hours ago| Platform: Foundit logo

Apply

Skills Required

infrastructure monitoring azure monitoring fortigate devices sql server monitoring

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Perform
24x7 infrastructure monitoring
for servers, applications, network devices, and cloud services.
Respond to alerts, incidents, and events, ensuring timely resolution of
L1-level issues
.
Collaborate with
Server, Network, Database, and Application Support
teams during incident resolution.
Act as a
backup Major Incident Engineer
during critical incidents or outages.
Monitor
Azure environments
,
FortiGate devices
, and
business-critical applications
.
Escalate issues appropriately and follow up on resolution and root cause analysis.
Utilize monitoring tools for
SQL and other databases
, IIS, ASP.NET, etc.
Maintain clear and accurate records in the
ticketing system
for incident and problem management.
Participate in operational meetings and contribute to
continuous service improvement
.
Communicate efficiently with global stakeholders using phone, chat, email, and collaboration tools.
Maintain
operational documentation
, processes, and runbooks for standard monitoring procedures.

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Eurofins It Solutions India

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