Fun Consultants

About Hamleys Hamleys is not just a toy store but an entire toy experience. With over 125 stores in India and a presence in more than 20 countries, Hamleys follows the brand philosophy of "365 days of play." At Hamleys, we believe in providing our customers with an in-store experience that helps them build memories for a lifetime. As a Fun Consultant at Hamleys, your role is crucial in creating a welcoming environment for every customer. Your primary responsibilities include warmly welcoming and approaching each customer, ensuring their shopping experience starts positively from the first step and eye contact. You are expected to embody the attitude of sheer customer delight and exceed customer expectations by efficiently adhering to all company procedures and policies. Collaborating with the team to deliver award-winning customer service is also a key aspect of your role. Key Responsibilities - Contribute to achieving store Key Performance Indicators (KPIs). - Utilize your knowledge of trends to guide each customer on products that suit their needs, individuality, and the product range available. - Embrace the attitude of sheer customer delight and go beyond to ensure customer satisfaction. Desired Skills & Abilities To excel as a Fun Consultant at Hamleys, you should possess the following skills and abilities: - Superior understanding of Indian retailing and global trends. - Excellent communication and interpersonal skills to understand customer needs effectively. - Proficiency in building relationships with customers to drive sales conversion. - Ability to follow brand and store guidelines accurately. - Experience in retail operations such as receiving stock, inventory management, and cash handling. If you are passionate about customer service, retail operations, and sales, and enjoy creating memorable experiences for customers, then this role at Hamleys as a Fun Consultant is the perfect fit for you. Join us in providing a fun and delightful toy experience for all our customers.,