Fulfilment Lead

Fulfilment Lead

Full-time | In-office | Pune

About RINGS & I

RINGS & I

Made-to-Order (MTO)

Fulfilment Lead

About the Role

This role is at the heart of our customer promise where operations meet emotions.

own the entire post-order fulfilment lifecycle

retail store and operations team

sharp execution, strong people and stakeholder (vendor) management

Key Responsibilities

• Manage the

  end-to-end fulfilment process

  for all customer orders (from CAD to final delivery)
• Coordinate with manufacturers, CAD designers, quality check partners, and logistics
• Maintain and track

  TATs for every fulfilment stage

  : design, approval, production, QC, and shipping
• Work closely with the

  store and operations team

  to ensure seamless handover and updates
• Ensure proactive and timely

  customer communication

  in collaboration with the experience team
• Implement systems and tools for real-time tracking, status updates, and exception handling
• Identify and onboard new fulfilment partners (if required) to build scalability
• Maintain quality control checks and reduce error rates across production and delivery
• Build dashboards and MIS to track key KPIs (TAT, rework %, QC fail %, on-time delivery, NPS impact)
• Own process SOPs and continually improve them for speed, cost, and quality
• Lead or assist in operational escalations and customer issue resolution
• Dedicate

  96 hours per quarter at store level

  to understand on-ground operations and customer behavior

What We're Looking For

• 47 years of experience in

  fulfilment, supply chain, or operations

  preferably in

  MTO or bespoke product categories

• Prior experience coordinating with multiple vendors/suppliers in a fast-moving setup
• Ability to work with cross-functional teams and ensure alignment without authority
• Strong operational judgment and problem-solving mindset
• Excellent planning, coordination, and communication skills
• Proficiency in spreadsheets, dashboards, and tracking tools
• Experience in jewellery / fashion / luxury / premium D2C brands is a strong plus
• High ownership mindset this is my ring, my customer, my responsibility

Founder's Note: Why This Role Matters

bridge between our promise and the customer's moment

We don't ship boxes. We ship proposals, surprises, first salaries turned into memories. Every ring comes with a story and that story is only complete when it's delivered right.

This role will test your ability to bring structure to chaos. It will require patience, discipline, and heart. The expectations will be high. The system will still be evolving. But so will you.

You won't just be managing orders. You'll be building a culture of care, reliability, and precision.

If you're someone who wants to build systems, lead teams, and be remembered for making it all work we'd love to talk.