FSRC-BT INS-CCaaS Solution Architect

5 - 8 years

10 - 13 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Work from Office

Job Type

Full Time

Job Description

Role - CCaaS Solution Architect

, Skills and Expertise -

Act as a trusted advisor in understanding and analysing clients business and technology problem / vision, conduct current state assessment with stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artifacts and provide meaningful insights / recommendations for future state design.

CCaaS Solution Architect

Hands-on experience designing future state and transition state architecture plans for large scale CCaaS migrations (Insurance a plus).
Partner with business and tech to help align on future state contact center / service tech architecture.
Map high-level designs into detailed CCaaS platform-specific architectural blueprints.
Act as an advisor for both Tech & Ops leadership when making platform and integration choices.
Experienced and certified in at least two CCaaS platforms (Amazon Connect, Genesys Cloud CX, Five9, Google, NICE).

Tech/ Tools Skills

Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio).

Must have vertical & Industry Experience in Insurance Contact Centre transformation.

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