FSE

Company Description

Paytm is India's leading mobile payments and financial services distribution company and is a pioneer in mobile payments in the country. The company has built innovative solutions such as QR for payments, Soundbox, and card machines that empower businesses. Paytm is committed to delivering a simple, clean, and trusted payments experience. Paytm is advancing UPI with product innovations like Hide Payments, UPI statement download, total balance check across linked accounts, QR widget, Autopay for recurring payments, and self-account transfers.

Role Description

This is a full-time, on-site role for a Field Service Engineer (FSE) located in Raipur. The Field Service Engineer will be responsible for installing, servicing, and maintaining Paytm's payment solutions at merchant locations. Key day-to-day tasks include troubleshooting technical issues, providing technical support to merchants, conducting preventive maintenance on equipment, and ensuring timely and effective customer service. The role requires regular travel within the assigned area to meet with merchants and resolve issues.

Qualifications

• Field Service experience, Technical Support, and Troubleshooting skills
• Preventive Maintenance skills
• Customer Service skills
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage time effectively
• Experience in the financial services industry is a plus
• A diploma or degree in Engineering, IT, or a related field