Posted:1 day ago|
Platform:
Work from Office
Full Time
Req ID: 325803 We are currently seeking a FS Advisory Consultant to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Engage with business users, understand problem statement and agree scope of engagement Interview product owners to understand as-is business processes and then develop customer-driven to-be processes Support the Business by documenting process models and identify opportunities for improvement Ability to map customer experience using tools like personas, customer journeys etc. Gather and analyse statistical data from the business areas for supporting business case for change Research and analyse best in class industry processes to support digitization & simplification of customer journeys Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria Support and contribute to the metrics driven culture within our function
NTT DATA, Inc.
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