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Sidra Pristine Hotel & Portico Halls
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Front Office Supervisor

Front Office Supervisor

Sidra Pristine Hotel & Portico Halls

2 years

2 Lacs

kochi kerala

Posted:11 hours ago| Platform: SimplyHired logo

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Skills Required

customer service english administrative experience organizational skills front desk typing in-person phone etiquette diploma

Work Mode

On-site

Job Type

Full Time

Job Description

Duties and Responsibilities

Supervise front desk staff and ensure that they provide excellent customer service
Respond to guests' inquiries and requests in a timely and professional manner
Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
Manage reservations and room availability
Ensure accuracy of billing and payment processes
Monitor and review guest feedback
Resolve customer complaints
Train and coach front desk staff
Monitor staff performance and provide feedback
Maintain a clean and organised front desk area

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Food provided
Provident Fund

Education:

Diploma (Preferred)

Experience:

Front desk: 2 years (Required)

Language:

Malayalam (Required)
English (Required)

Work Location: In person

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