Front Office Supervisor

Job Description

Duties and Responsibilities Supervise front desk staff and ensure that they provide excellent customer service Respond to guests' inquiries and requests in a timely and professional manner Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests Manage reservations and room availability Ensure accuracy of billing and payment processes Monitor and review guest feedback Resolve customer complaints Train and coach front desk staff Monitor staff performance and provide feedback Maintain a clean and organised front desk area Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Education: Diploma (Preferred) Experience: Front desk: 2 years (Required) Language: Malayalam (Required) English (Required) Work Location: In person