Front Office Receptionist

Position:

Department:

Key Responsibilities:

• Greet guests warmly and ensure smooth check-in & check-out.
  
• Handle guest queries, complaints, and requests professionally.
  
• Manage room reservations, walk-ins, and OTA bookings.
  
• Coordinate with Housekeeping and other departments for room readiness.
  
• Maintain front desk records, cashiering, billing, and posting charges.
  
• Ensure proper handling of guest documents & ID verification.
  
• Maintain the lobby ambience and guest service standards.
  
• Upsell rooms, F&B promotions, and hotel services.
  
• Follow SOPs, safety standards, and grooming standards at all times.
  

Skills Required:

• Excellent communication & hospitality etiquette.
  
• Computer knowledge (PMS, MS Office).
  
• Customer handling & problem-solving.
  
• Positive attitude & teamwork.
  

Position:

Department:

Key Responsibilities:

• Assist with guest check-in and check-out processes.
  
• Provide information about hotel facilities, timings, and services.
  
• Attend calls, manage EPABX, and handle guest messages.
  
• Prepare registration cards, keys, and welcome materials.
  
• Coordinate luggage handling with Bell Desk.
  
• Maintain daily shift reports, logbooks, and handover.
  
• Ensure accurate posting of charges and settlements.
  
• Handle guest complaints and escalate to DM/Manager when needed.
  
• Maintain guest privacy and confidentiality.
  

Skills Required:

• Communication skills
  
• Basic computer knowledge
  
• Polite, presentable, quick learner
  
• Customer-focused attitude
  

Position:

Department:

Key Responsibilities:

• Oversee complete Front Office operations during the shift.
  
• Resolve guest complaints, service issues, and escalations.
  
• Ensure VIP arrival, departure, amenities, and room inspection.
  
• Monitor room inventory, overbooking control, and reservations.
  
• Supervise FOE, FOA, Bell Desk, Concierge & Night Audit teams.
  
• Ensure compliance with SOPs, safety, audit norms & guest data verification.
  
• Train and guide junior staff for performance improvement.
  
• Coordinate with all departments for smooth guest stay.
  
• Handle emergency situations, incidents, and prepare reports.
  
• Check cashiering accuracy, billing, credit policies, and approvals.
  

Skills Required:

• Leadership & communication
  
• Strong problem-solving skills
  
• Experience with PMS systems
  
• Guest handling excellence
  
• Decision making under pressure

Interested candidates can apply by sharing their CV on:

Email: