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Hotel GreenCastle
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Front Office Receptionist

Front Office Receptionist

Hotel GreenCastle

0 years

1 Lacs

mussoorie uttarakhand

Posted:22 hours ago| Platform: SimplyHired logo

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Skills Required

customer service administrative experience data entry organizational skills front desk typing in-person phone etiquette hotel experience office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Welcome and greet guests courteously upon arrival.
Handle check-in and check-out procedures efficiently.
Assign rooms and issue room keys accurately.
Manage guest requests, queries, and complaints promptly.
Coordinate with Housekeeping and other departments for room readiness.
Maintain accurate guest information and registration records.
Handle billing, payments, and prepare invoices correctly.
Balance cash and prepare cashier reports at shift end.
Promote hotel facilities and upsell rooms or packages.
Maintain a professional and pleasant demeanor at all times.
Ensure guest satisfaction through attentive and personalized service.
Handle telephone calls, messages, and emails professionally.
Follow all hotel policies, SOPs, and grooming standards.
Support the Front Office team in daily operations and emergencies.
Report any maintenance issues or guest concerns to the supervisor.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

Food provided

Work Location: In person

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Hotel GreenCastle

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