The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and adaptability in a dynamic coworking environment. Key Responsibilities: Customer and Guest Engagement: ● Warmly welcome customers, guests, and visitors as they enter the space. ● Provide information about services and amenities ● Foster a sense of community by facilitating introductions and connections among clients. ● Collect and share feedback from customers to improve their experience. Reception and Communication: ● Answer phone calls and emails professionally and promptly. ● Maintain clear and effective communication channels with clients and coworkers. Coordinate and maintain strong relationships with external vendors to ensure timely delivery of services and resolve any vendor-related issues promptly. Access and Security: ● Monitor entry and exit to maintain a safe and secure environment. ● Assist in handling access issues and addressing security concerns. Space Management: ● Manage reservations for meeting rooms, workstations, and private offices. ● Oversee the allocation of workspace, ensuring a smooth check-in and check-out process. ● Maintain an organised and clean reception area and common spaces. Administrative Support: ● Assist with administrative tasks, including mail and package handling, photocopying, and document management. ● Manage client-related administrative tasks, such as billing inquiries and clientship renewals. ● Keep records of the space usage and occupancy. Technology and Equipment: ● Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment. ● Troubleshoot basic technical issues and assist customers with connectivity. ● Ensure all equipment and amenities are in good working order. Qualifications: ● Previous experience of minimum 1-3 years in customer service, hospitality, or a similar role is preferred. ● Strong interpersonal and communication skills. ● Ability to multitask and prioritise in a fast-paced environment. ● Positive and professional attitude with a customer-centric approach. ● Flexibility in adapting to changing coworking space dynamics. ● Knowledge of the industry and trends is advantageous. Working as a customer support representative in an office space requires a proactive and customer-focused approach. This role plays a critical part in ensuring the satisfaction and engagement of customers while maintaining the smooth operation of the facility. Building a sense of community and providing exceptional service are key components of this position. Job Type: Full-time Pay: Up to ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person

Key Responsibilities: Customer and Guest Engagement: ● Warmly welcome customers, guests, and visitors as they enter the space. ● Provide information about services and amenities ● Foster a sense of community by facilitating introductions and connections among clients. ● Collect and share feedback from customers to improve their experience. Reception and Communication: ● Answer phone calls and emails professionally and promptly. ● Maintain clear and effective communication channels with clients and coworkers. Coordinate and make sure strong relationships with external vendors to ensure timely delivery of services and resolve any vendor-related issues promptly. Access and Security: ● Monitor entry and exit to maintain a safe and secure environment. ● Assist in handling access issues and addressing security concerns. Space Management: ● Manage reservations for meeting rooms, workstations, and private offices. ● Oversee the allocation of workspace, ensuring a smooth check-in and check-out process. ● Maintain an organized and clean reception area and common spaces. Administrative Support: ● Assist with administrative tasks, including mail and package handling, photocopying, and document management. ● Handle client-related administrative tasks, such as billing inquiries and clientship renewals. ● Keep records of the space usage and occupancy. Technology and Equipment: ● Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment. ● Troubleshoot basic technical issues and assist customers with connectivity. ● Ensure all equipment and amenities are in good working order. Qualifications: ● Previous experience of minimum 1-3 years in customer service, hospitality, or a similar role is preferred. ● Strong interpersonal and communication skills. ● Ability to multitask and prioritise in a fast-paced environment. ● Positive and professional attitude with a customer-centric approach. ● Flexibility in adapting to changing coworking space dynamics. ● Knowledge of the industry and trends is advantageous. Job Type: Full-time Pay: Up to ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person

About Us (Co Working): Trend Works is a dynamic and innovative co-working space provider located in Chennai, Bangalore and Hyderabad dedicated to fostering a collaborative and inspiring work environment. We are committed to helping businesses and individuals thrive by offering flexible office solutions and a vibrant community. As we continue to grow, we are looking for a Centre Manager to join our team and contribute to our mission of creating and selling exceptional workspaces. Experience : 2-5 Years Job Description: As a Centre Manager at Trend Works, you will play a pivotal role in ensuring the smooth and efficient operation of the space. You will be responsible for overseeing all aspects of the centre’s day-to-day operations, creating a welcoming and productive atmosphere for our members, and driving the growth and success of our centre. Key Responsibilities: Member Experience: ● Greet and assist members and visitors, ensuring a positive and professional experience. ● Address member inquiries, concerns, and requests promptly and effectively. ● Foster a sense of community by organizing events and activities that promote networking and collaboration among members. Operational Management: ● Manage the daily operations of the co-working centre, including facilities, amenities, and services. ● Ensure the centre is well-maintained, clean, and fully operational. ● Oversee vendor relationships and coordinate maintenance and repair activities. Sales and Marketing: ● Promote and market available co-working spaces to potential members. ● Conduct tours for prospective members, highlighting the benefits of our space. ● Collaborate with the marketing team to implement local marketing initiatives. Financial Management: ● Monitor and manage the centre's budget, including expenses and revenue. ● Track and report on key performance metrics. ● Identify opportunities to optimise profitability and reduce costs. Team Leadership: ● Recruit, train, and manage a team of front desk staff and support personnel. ● Foster a positive and productive work environment, promoting teamwork and excellence. Security and Safety: ● Ensure the safety and security of members, staff, and assets. ● Implement and enforce security protocols and emergency procedures. Qualifications: ● Bachelor's degree in business management, hospitality, or a related field (preferred). ● Previous experience in facility or hospitality management is highly desirable. ● Strong interpersonal and communication skills. ● Exceptional organizational and problem-solving abilities. ● Proficiency in using office software and systems. ● Customer-centric mindset with a passion for delivering exceptional service. ● Ability to adapt to a fast-paced, dynamic work environment. Job Type: Full-time Pay: Up to ₹80,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location: In person