Devalokam

ore Responsibilities: Guest Welcome & Check-in/out: Warmly greet guests, efficiently process check-ins (collect info, verify payment, assign rooms) and check-outs (settle bills, collect payment). Reservations: Manage online, phone, and walk-in bookings, ensuring accurate room availability and guest preferences are met. Information Hub: Provide details on hotel amenities, local attractions, and services, answering inquiries and directing guests. Guest Services: Handle special requests, complaints, and issues promptly and professionally, ensuring guest satisfaction. Coordination: Liaise with housekeeping for room readiness and maintenance for issues, and with other departments for events. Financials: Handle payments, post charges (room, food, etc.), and manage guest folios accurately. Operational Duties: Room Management: Control room keys, manage room status, and ensure proper assignment. Communication: Manage incoming/outgoing calls, emails, and messages. Record Keeping: Maintain accurate guest records and update booking information. Revenue Generation: Upsell rooms, facilities, and services. Security: Safeguard guest valuables and ensure safety procedures are followed. Key Focus: Creating a welcoming atmosphere and setting the tone for the entire stay. Representing the hotel's brand and standards. Ensuring seamless communication and coordination across all hotel functions. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Paid time off Ability to commute/relocate: Edappal, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Work Location: In person