Front Office Receptionist

Job Description:

Job Summary:

The Receptionist cum Front Desk & Student Counselor will serve as the first point of contact for students, parents, and visitors. The role involves managing front desk operations, handling telephonic and walk-in inquiries, providing basic counseling and course information, and supporting the admissions and administrative teams to ensure a smooth student experience.

Key Responsibilities:

Front Desk & Reception Duties:

• Greet and assist walk-in students, parents, and visitors in a professional and friendly manner.
• Manage incoming calls and provide accurate information about courses, schedules, and admission procedures.
• Maintain a visitor log and ensure proper record keeping.
• Handle mail, courier, and general administrative tasks.

Student Counseling (Walk-in & Telephonic):

• Provide initial counseling to prospective students and parents regarding courses, eligibility, fees, and career options.
• Follow up with walk-in and telephonic inquiries to convert leads into admissions.
• Explain institute policies, academic programs, and facilities clearly and positively.
• Coordinate with the counseling/admissions team for follow-ups and enrollments.

Administrative & Coordination Support:

• Maintain student inquiry and admission databases.
• Assist in scheduling counseling sessions, orientations, and academic meetings.
• Support marketing and admission campaigns (tele-calling, event coordination, etc.).
• Ensure the reception area and counseling desk are neat and presentable

Qualifications & Skills:

• Graduate in any discipline
• 1–3 years of experience in front office, counseling, or student services.
• Strong communication, listening, and interpersonal skills.
• Computer proficiency

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person