Front Office PRE

Key Responsibilities:1. Patient Interaction:

• Greet patients and visitors upon arrival with a warm, welcoming demeanor.
• Assist patients with completing necessary paperwork, ensuring accuracy and compliance with hospital policies.
• Verify patient demographics, insurance information, and medical history.
• Provide information regarding hospital services, departments, and directions to patients and visitors.
• Schedule, confirm, and reschedule patient appointments as required.
• Manage patient check-in and check-out processes in an efficient and respectful manner.
• Communicate with patients regarding delays or changes in their appointments.

2. Administrative Support:

• Answer phone calls, direct inquiries to appropriate departments, and take detailed messages for hospital staff.
• Manage patient files and records, ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate with medical staff to ensure timely patient care and updates.
• Maintain accurate and updated appointment records and assist with patient flow management.
• Ensure that all relevant patient information is entered into the hospital’s Electronic Health Record (EHR) or other systems.

3. Customer Service:

• Provide assistance to patients with inquiries about billing, insurance coverage, or service-related questions.
• Handle patient complaints or concerns with empathy and professionalism, escalating issues as needed.
• Maintain patient satisfaction by offering excellent service and attention to detail.
• Ensure that waiting areas are kept clean, organized, and comfortable for patients and their families.

4. Coordination & Communication:

• Collaborate with other departments (e.g., medical records, billing, housekeeping) to ensure the smooth running of hospital operations.
• Communicate with physicians, nurses, and hospital staff to coordinate appointments, treatments, and services for patients.
• Keep patients and family members informed about appointment status, delays, or any relevant changes.

5. Security & Compliance:

• Monitor and control access to restricted areas of the hospital, ensuring only authorized individuals are allowed in specific zones.
• Ensure proper handling of sensitive personal health information in compliance with hospital policies and HIPAA standards.
• Ensure that all visitors sign in and receive necessary visitor badges or instructions.

Qualifications:

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person