Front Office -Parent Relationship Executive

Role: Parent Relationship Executive (PRE)

School:

Position Overview

The Creek Planet School - Mercury Campus is seeking a motivated and dynamic Parent Relationship Executive (PRE) to strengthen parent-school communication and engagement. The role serves as the first point of contact for parents and is responsible for ensuring an effective, transparent, and positive relationship between the school and its parent community.

Key Responsibilities

• Serve as the primary liaison between parents and the school, addressing queries, feedback, and concerns with professionalism, empathy, and promptness.
  
• Support the School Leadership and Admissions Team in student enrolment drives and parent meetings.
  
• Maintain regular communication with existing parents to record concerns, compliments, and suggestions.
• Showcase the schools academic and non-academic facilities to prospective parents and visitors through guided campus tours.
  
• Manage front office operations including visitor greetings, phone handling, and ensuring a warm and welcoming reception area.
• Record and monitor parental feedback; ensure effective and timely follow-up by coordinating with respective departments.
  
• Review and report progress on action plans related to parent concerns to the Head of School/Principal.
  
• Assist in planning and executing school events, celebrations, and activities involving parent and community participation.
  
• Ensure meaningful engagement of parents in school functions and initiatives.
  
• Collaborate with the corporate marketing team to align school-level marketing activities with overall branding strategies.
  
• Regularly share stories, photographs, and updates highlighting student and school achievements for publication or digital sharing.
  
• Maintain accurate and up-to-date records of parent interactions, admissions data, and event participation.
  
• Support school leadership in maintaining effective communication channels with all stakeholders.
  

• Bachelors or Masters degree in a relevant field.
  
• 2 to 3 yrs of experience in parent relations and school administration.
  
• Experience in the education sector will be an added advantage.
  

• Strong understanding of the education industry and general awareness of school curriculum and career prospects.
  
• Excellent communication (verbal and written) and interpersonal skills.
  
• Counselling and conflict-resolution skills.
  
• Ability to multitask and work effectively in a fast-paced environment.
  
• Strong organizational, negotiation, and problem-solving abilities.
  
• Proficiency in MS Office and other basic IT applications.
  
• Data collection, analysis, and reporting skills.
  
• Positive attitude with the ability to engage constructively with all stakeholders.
  
• Marketing and promotional skills.
  
• Creative ability in storytelling, photography, or social media content creation related to school activities

**Candidates local to Hyderabad are preferred.