Front Office OJT: Resort

Job Summary:

The Front Office OJT is responsible for assisting the front office team in delivering excellent guest service. This training role helps the trainee gain hands-on experience in reception, reservations, cashiering, and guest relations while ensuring guests have a pleasant and smooth check-in and check-out experience at the resort.

Key Responsibilities:

• Welcome and greet guests warmly and professionally.
• Assist in guest check-in and check-out procedures under supervision.
• Support the front desk team in handling reservations and room assignments.
• Answer phone calls, handle messages, and respond to guest inquiries.
• Coordinate with housekeeping and other departments to meet guest requests.
• Help resolve guest complaints or escalate issues to supervisors when needed.
• Maintain a clean and organized front desk and lobby area.
• Learn proper billing and cashiering procedures.
• Assist in preparing daily reports and shift handovers.
• Ensure all guest information is handled with confidentiality and accuracy.
• Follow hotel policies, grooming standards, and safety procedures.
• Perform any other tasks assigned by the Front Office Supervisor or Manager.

Key Skills & Competencies:

• Good communication and interpersonal skills.
• Pleasant and professional attitude with a guest-first mindset.
• Basic knowledge of front office operations and reservation systems (an advantage).
• Ability to work well in a team and learn quickly.
• Good grooming, etiquette, and presentation skills.
• Ability to handle multiple tasks and work under supervision.

Qualifications & Experience:

• Currently pursuing or recently completed a diploma/degree in Hotel Management or Hospitality.
• Prior internship experience in a hotel or resort front office is an advantage.
• Basic computer knowledge (MS Office, PMS/Hotel software).
• Flexible to work shifts, weekends, and holidays.
• Positive attitude and willingness to learn.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person