Posted:1 day ago|
Platform:
On-site
Full Time
Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests
Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as neededClose guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior ManagerMaintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guests at all timesAddress and resolve guest complaints and ensure guest satisfactionHandle guest mail and messages concerning privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handlingHave thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.)Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriateRespond quickly to incoming calls, lobby visitors and team members needing front desk assistanceOversee the housekeeping department
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Application Question(s):
Experience:
Work Location: In person
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