Front Office Manager

Company Description

Feel at home at Lime Tree Hotels and Service Apartments in Gurgaon, a leading chain of hotels and serviced apartments. Lime Tree Hospitality is recognized for its service excellence, high-end accommodations and superior guest experience. Established in 2011, Lime Tree now boasts over 100 rooms including guest houses and service apartments in Gurgaon. We focus on providing a fine experience for guests with immaculate services and facilities designed to make you feel at home. Our properties feature amenities like elevators, 24x7 power back-up, secured wireless internet, and flat-screens with streaming services, making us the best choice for modern travelers.

Role Description

This is a full-time on-site role for a Front Office Manager located in Gurgaon. The Front Office Manager will be responsible for overseeing daily front office operations, ensuring exceptional customer service, managing guest check-ins and check-outs, handling customer inquiries and complaints, and coordinating with other departments to ensure seamless guest experiences. The role also involves ensuring the effective administration of office procedures and maintaining high levels of customer satisfaction.

Qualifications

• Office Administration and Front Office skills
• Customer Satisfaction and Customer Service skills
• Strong Communication skills
• Experience in hospitality management is a plus
• Ability to manage and lead a team effectively
• Proficiency in using office software and hotel management systems