Front Office Manager (Hotel)

Urgent Requirement of Front Office Manager for SPT Clarks Inn Hotel (70 rooms Property)

Location: Pandoh Mandi Himachal Pradesh

Positions: 1

Notice Period: 30 Days Maximum

Job Type: Full-time

Salary: ₹3,60,000.00 - ₹5,40,000.00 per annum

Skills: Front Office Management & Receptions

Job description

Roles and Responsibilities:

• Welcome and assist guests with courtesy and professionalism
• Supervise daily front office operations including reservations, check-ins/check-outs, and concierge services
• Monitor room inventory, coordinate with housekeeping, and ensure room readiness
• Perform other administrative tasks as needed, such as answering phones, taking messages, and directing guests.
• Handle guest complaints and feedback efficiently and diplomatically
• Train, mentor, and schedule front desk staff to deliver consistent customer service
• Liaise with other departments to ensure seamless guest experiences
• Oversee billing, payments, and ensure accurate record-keeping
• Prepare reports (occupancy, revenue, audit) and assist management with strategic inputs
• Providing administrative support to other departments.

Required Candidate Skills:

• Good communication skills in both Hindi & English
• Must be friendly, helpful, and professional in their interactions with guests.
• Advocacy skills
• Proficient in using computer software, such as word processors, spreadsheets, and reservation systems.
• Ability to respond effectively to the needs of the customer.
• Must be able to check reservations, process payments, and handle other administrative tasks accurately and efficiently.

Qualification: Diploma/Graduation

Experience: 5-8 Years (Hotel Experience is mandatory with 3-5 years' experience as Front Office Executive)

Job Type: Full-time

Pay: ₹360,000.00 - ₹540,000.00 per year

Benefits:

• Food provided

Schedule:

• Day shift
• Night shift

Education:

• Diploma (Required)

Experience:

• Front Office Management: 6 years (Required)
• Front desk: 6 years (Required)

Language:

• Hindi (Preferred)
• English (Required)

Speak with the employer
+91 9877869915Expected Start Date: 21/07/2025