Front Office Manager

Roles & Responsibilities

Manage appointment scheduling, client check-in/check-out, billing, and record maintenance.

Ensure exceptional guest experience through professional communication, problem resolution, and timely assistance.

Coordinate with therapists/beauticians for service readiness and manage daily operational requirements.

Drive sales of memberships, packages, and retail products through consistent client engagement.

Maintain front desk ambience, cleanliness, and adherence to hygiene & brand standards.

Prepare daily, weekly, and monthly reports including sales, appointments, and inventory usage.

Assist in staff coordination, training support, and operational planning as required by management.

Uphold professional grooming, discipline, and brand representation at all times.

Preferred Candidate Profile

Minimum 3-4 years of experience in front desk operations in Spa, Salon, Hospitality, or Wellness centers.

Strong communication, client-handling, and multitasking skills.

Proficient in appointment management software, billing processes, and reporting.

Sales-oriented, well-groomed, confident, and committed to delivering premium service standards.

Ability to handle guest queries, manage pressure, and maintain a positive work environment.