Front Office GSA

Company Description

Hotel Green Castle offers an unforgettable hospitality experience in two exquisite locations. In Mussoorie, our hotel is nestled amidst picturesque valleys, featuring 35 modern, spacious rooms with breathtaking views, along with a banquet hall, spa, and a multi-cuisine restaurant. In Delhi, our heritage property in Kashmere Gate boasts 20 meticulously restored rooms that overlook protected monuments, providing an immersive cultural experience. We pride ourselves on blending modern amenities with timeless hospitality, ensuring each guest’s stay is memorable and exceptional.

Role Description

This is a full-time, on-site role for a Front Office GSA located in New Delhi. The Front Office GSA will handle day-to-day tasks such as greeting and assisting guests, managing check-ins and check-outs, answering phone calls, scheduling appointments, and providing excellent customer service. The individual will also perform receptionist duties, including handling inquiries, coordinating with other departments, and maintaining a welcoming reception area.

Qualifications

• Excellent Customer Service and Communication skills
• Proficiency in Phone Etiquette and Appointment Scheduling
• Experience in Receptionist Duties and Front Desk Operations
• A positive attitude, professional demeanor, and strong multitasking abilities
• Ability to work independently and as part of a team
• Previous experience in the hospitality industry is a plus
• High School diploma or relevant qualifications