Front Office GSA

ob Summary:

We are looking for a well-groomed, enthusiastic, and customer-focused Front Office Guest Service Associate (Male) to join our Front Office team at Gokulam Grand Kovalam. The ideal candidate will be responsible for providing a warm welcome to guests, ensuring smooth check-in and check-out experiences, and maintaining the highest level of hospitality standards.

Key Responsibilities:

• Welcome guests courteously and assist with check-in and check-out procedures.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
• Ensure all guest information and billing details are accurately recorded in the system.
• Coordinate with other departments (Housekeeping, F&B, Engineering, etc.) to ensure guest satisfaction.
• Handle cash, credit card transactions, and maintain accurate records.
• Ensure the lobby and reception area are clean, well-organized, and presentable at all times.
• Follow grooming and uniform standards as per hotel policy.
• Adhere to all company policies, procedures, and safety standards.

Qualification & Experience:

• Diploma or Degree in Hotel Management (preferred).
• Minimum 1 year of experience in a similar role at a 4/5-star hotel.
• Excellent communication skills in English; knowledge of additional languages will be an advantage.
• Pleasant personality with a professional appearance.
• Knowledge of hotel software (preferably WINHMS) will be an added advantage.

Skills & Competencies:

• Strong customer service orientation
• Excellent interpersonal and communication skills
• Problem-solving ability and attention to detail
• Team player with a positive attitude
• Time management and multitasking skills

Benefits:

• Attractive salary package
• Food and accommodation provided
• Opportunity to grow within the Gokulam Hotels & Resorts Group

Job Type: Full-time

Pay: ₹15,500.00 - ₹18,000.00 per month

Application Question(s):

• Did you Complete Hotel Management course?
• Did you complete your 6months OJT in Front Office?

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Hotel Industry: 1 year (Preferred)

Work Location: In person