Front Office - GSA

Key ResponsibilitiesGuest Handling

• Warmly welcome guests upon arrival and provide efficient check-in and check-out services.
• Assist guests with information about hotel facilities, services, and local attractions.
• Handle guest requests and concerns promptly and professionally.
• Manage guest feedback, resolve issues, or escalate to the FO Supervisor/Manager when required.
• Ensure VIP guests receive special attention and proper room allocation.

Front Desk Operations

• Manage room assignments and update the property management system (PMS).
• Process payments, billing, folio settlements, and posting of charges accurately.
• Handle reservations, amendments, cancellations, and no-shows based on hotel policy.
• Maintain guest records with accuracy and confidentiality.
• Coordinate with housekeeping, maintenance, and other departments for guest needs.

Communication & Coordination

• Answer phone calls politely and handle all inquiries.
• Respond to emails and guest communications promptly.
• Prepare daily reports and ensure smooth handover between shifts.

Safety, Grooming & Compliance

• Adhere to hotel SOPs, grooming standards, and operational guidelines.
• Maintain confidentiality of guest information and follow safety protocols.
• Ensure proper handling of keys, cash, and sensitive documents.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have any experience in Hotels or Resorts?

Location:

• Kollam, Kerala (Preferred)

Work Location: In person