Front Office Executive

Position Overview:

The Front Office Executive is the first point of contact for visitors, clients, and employees. This role manages reception activities, communication, ticket booking, and administrative support to ensure smooth day-to-day operations of the front office.

Key Responsibilities:

• Reception & Guest Management

• Greet and assist visitors in a professional and courteous manner.
• Maintain visitor logs and issue visitor passes.
• Ensure reception area is clean, organized, and welcoming.

• Communication Handling

• Answer, screen, and forward incoming phone calls.
• Respond to emails and inquiries promptly.
• Coordinate internal and external communication effectively.

• Ticket Booking & Travel Coordination

• Handle domestic and international travel bookings (flights, trains, buses).
• Arrange hotel accommodations and local transport for staff/guests.
• Maintain records of travel itineraries and expenses.
• Liaise with travel agents and vendors for cost-effective solutions.

• Administrative Support

• Schedule and manage appointments, meetings, and conference rooms.
• Assist with courier services, incoming/outgoing mail, and deliveries.
• Support HR and Admin teams with documentation and filing.

• Office Coordination

• Maintain office supplies inventory and place orders when required.
• Liaise with vendors and service providers for office maintenance.

• Record Keeping

• Maintain accurate records of staff attendance, visitor details, and travel bookings.
• Prepare basic reports and assist in data entry tasks.

Qualifications & Skills:

• 3 years of experience in front office, reception, or administrative roles.
• Experience in ticket booking and travel coordination.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook) and travel booking platforms.
• Professional appearance and customer service orientation.