Front Office Executive

Company Description

Hotel Green Castle showcases a blend of luxury, nature, and heritage across two stunning locations. In Mussoorie, our Tulip Inn Green Castle features 35 modern, spacious rooms with breathtaking valley views, complemented by a banquet hall, spa, and a multi-cuisine restaurant. In Delhi’s historic Kashmere Gate, Hotel Green Castle is a heritage property with 20 meticulously restored rooms overlooking protected monuments, offering guests a unique cultural experience. With modern amenities, timeless hospitality, and strategic locations near major landmarks, we are dedicated to creating memorable stays for our guests.

Role Description

This is a full-time, on-site role located in Dehradun for a Front Office Executive. The Front Office Executive will be responsible for greeting and assisting guests, managing check-ins and check-outs, handling reservations, answering calls, and providing seamless customer service. The role also involves coordinating with other departments to ensure a positive guest experience and addressing any inquiries or concerns promptly and professionally.

Qualifications

• Strong interpersonal skills to interact with guests and team members effectively
• Experience with receptionist duties, including managing front desk operations and reservations
• Excellent communication skills to address guest inquiries and provide clear information
• Proficiency in customer service and ability to create positive guest experiences
• Knowledge of front office operations and procedures
• Ability to work in a team-oriented and fast-paced environment
• Attention to detail and problem-solving abilities
• Prior experience in hospitality or hotel management is a plus