Front Office Executive

Position Overview

The Front Office Executive serves as the first point of contact for visitors, clients, and employees. This role is responsible for managing reception activities, handling inquiries, coordinating communication, and ensuring smooth front desk operations to maintain a professional company image.

Key Responsibilities

• Reception & Guest Management

• Greet and welcome visitors in a professional and friendly manner.
• Maintain visitor logs and issue visitor passes.
• Direct visitors to the appropriate person/department.

• Communication & Coordination

• Handle incoming calls, emails, and correspondence efficiently.
• Route calls/messages to relevant staff.
• Act as a point of contact between clients, employees, and management.

• Administration Support

• Manage front desk supplies and stationery.
• Coordinate courier services, incoming/outgoing mail, and packages.
• Assist HR/Admin teams with clerical support such as filing, data entry, and scheduling.

• Office Management

• Maintain cleanliness and orderliness of the reception area.
• Coordinate meeting room bookings and prepare meeting arrangements.
• Support in organizing office events or meetings as required.

• Compliance & Security

• Ensure compliance with office security procedures and safety regulations.
• Monitor access control for visitors and employees.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Professional appearance and a positive attitude.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to handle confidential information with discretion.

Qualifications

• Bachelor’s degree or equivalent preferred (any discipline).
• 1–3 years of experience in a front office, receptionist, or customer service role.
• Freshers with strong communication skills may also be considered.