Front Office Executive (Receptionist)

Job Summary

The Front Office Executive serves as the first point of contact for patients and visitors at the Hospital. The role focuses on providing compassionate, efficient, and accurate front desk services, ensuring a welcoming environment for expectant mothers, children, and families while supporting smooth hospital operations.

Key Responsibilities

Patient & Visitor Management

• Greet and assist patients, pregnant mothers, children, and attendants courteously
• Handle patient registration, admission, and discharge processes
• Guide patients regarding departments, doctors’ schedules, and hospital services
• Manage appointment scheduling and coordination with doctors and nurses

Front Desk & Administrative Duties

• Maintain patient records and update information in hospital management systems
• Answer phone calls, respond to inquiries, and route calls appropriately
• Handle billing coordination, cash collections, and insurance documentation (if applicable)
• Ensure accurate documentation and filing of patient-related forms

Coordination & Communication

• Coordinate with nursing staff, doctors, and other departments for patient flow
• Communicate emergency cases promptly to concerned medical teams
• Assist in handling patient feedback, complaints, and queries professionally

Safety, Hygiene & Compliance

• Maintain a clean, calm, and child-friendly front office environment
• Follow hospital policies, patient confidentiality, and data privacy standards
• Adhere to safety, infection control, and service quality guidelines

Required Qualifications

• Graduate or Diploma in Hospital Administration / Front Office Management / Any relevant field
• 1–3 years of experience in a hospital, clinic, or healthcare setting (preferred)
• Knowledge of hospital management systems (HMS) is an advantage

Skills & Competencies

• Excellent communication and interpersonal skills
• Empathy and patience while dealing with patients
• Basic computer skills (MS Office, hospital software)
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude

Work Environment

• Hospital front desk with patient interaction
• Rotational shifts including weekends and holidays (if required)

Performance Indicators

• Patient satisfaction and feedback
• Accuracy in patient records and billing coordination
• Timely handling of appointments and inquiries
• Compliance with hospital policies and service standards

Job Type: Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person