Front Office Executive (Receptionist)

Job Summary

The Front Office Executive serves as the first point of contact for patients, visitors, and other stakeholders, responsible for managing all front desk operations with professionalism, empathy, and efficiency. This role ensures seamless patient registration, appointment coordination, communication support, and enhances the overall patient experience. Key Responsibilities

1. Reception & Patient Interaction

• Greet and assist patients, attendants, and visitors with courtesy and professionalism.
• Provide accurate information regarding appointments, departments, and hospital procedures.
• Manage incoming calls.

2. Patient Registration & Documentation

• Register new patients, accurately collect demographic details, and assign unique identifiers (UHID).
• Maintain up-to-date patient records and ensure confidentiality.

3. Appointment Scheduling

• Schedule, confirm, reschedule, and follow up on doctor appointments.
• Coordinate appointment slots with doctors, departments, and patients.

4. Coordination with Hospital Departments

• Liaise with doctors, nursing staff, diagnostic departments, pharmacy, billing, and other units to support patient care continuity.

5. Billing & Cash Handling (where applicable)

• Assist with outpatient billing, collect payments, and issue receipts.
• Ensure accurate accounting and reconciliation of front desk transactions.

6. Customer Service

• Address patient queries, complaints, and grievances in a timely and empathetic manner.
• Ensure a positive and professional impression of the hospital at all times.

Preferred candidate profile Education:

• Minimum: 10+2 or Diploma
• Preferred: Bachelors degree (Any stream)

Experience:

• 0-3+ years of experience in hospital front office/reception, healthcare customer service, or administrative roles preferred.

Benefits:

• Only day shifts
• Statutory Benefits (ESI,PF, Gratuity)
• Health Insurance

How to Apply

Interested candidates can share their updated resume to:
Email: [email protected]Contact No: 9100223452

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person