Front Office Executive (Receptionist)

As a Front Desk Receptionist, you will play a crucial role in ensuring the smooth and efficient operation of the front office, delivering exceptional customer service, managing front desk operations, and upholding high levels of guest satisfaction. Your responsibilities will include: - Handling Guest Check-in/Check-out processes with efficiency, ensuring accurate room assignments and key card issuance. - Managing Front Desk Operations by responding to guest inquiries, resolving issues, and providing information on hotel services and facilities. - Assigning rooms to guests, optimizing room utilization, and ensuring guest satisfaction. - Maintaining Key Control by accurately recording key card issuance and retrieval. - Providing exceptional Guest Services by addressing concerns promptly and delivering top-notch customer service. - Maintaining effective Communication with guests, colleagues, and other departments for seamless service delivery. - Handling Cash transactions, credit card transactions, and foreign exchange transactions accurately and efficiently. - Managing Reservations including room reservations, cancellations, and modifications. - Maintaining Reports and Record-Keeping accurately and preparing reports as required. - Ensuring Compliance with hotel policies, procedures, and standards to meet regulatory requirements. Additionally, the company provides benefits such as food and Provident Fund. The ideal candidate should have at least 1 year of total work experience. This is a full-time, permanent position for freshers, with the work location being in person.,