Front Office Executive (Receptionist)

Job Title: Front Office Receptionist

Location: Haridwar, India

Reports to: General manager

About Hotel Golden Peacock:

Hotel Golden Peacock is a boutique luxury hotel located just 500 meters from Haridwar Railway Station, offering premium amenities such as a banquet hall and an exquisite restaurant. We are dedicated to providing exceptional hospitality to our guests and are looking for a friendly, professional, and organized individual to join our team.

Key Responsibilities:

• Guest Services: Greet all guests with a warm and friendly attitude. Handle check-ins, check-outs, and room reservations efficiently.
• Communication: Answer phone calls and respond to guest inquiries, both in person and via email, in a prompt and courteous manner.
• Coordination: Liaise with housekeeping, room service, and other departments to ensure smooth guest service.
• Problem-Solving: Address guest complaints or concerns and escalate them to management as needed to ensure satisfaction.
• Billing & Payments: Handle billing and payments accurately, maintain proper records, and assist with invoicing.
• Information: Provide guests with information about local attractions, directions, and hotel services.
• Reporting: Maintain daily logs and reports, track room availability, and assist in creating guest satisfaction reports.

Qualifications:

• Education: High school diploma or equivalent (degree in hospitality preferred).
• Experience: Minimum 1-2 years of experience in a similar role at a hotel or service industry.
• Skills:
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and hotel management software (experience with property management systems is a plus).
• Strong multitasking and time-management abilities.
• Fluency in English and Hindi (additional languages are a plus).

Personality Traits:

• Friendly and approachable demeanor.
• Professional appearance and behavior.
• Detail-oriented with a high level of accuracy.

Compensation: Competitive salary, with additional benefits including meals and accommodation.

This job description highlights the key responsibilities and qualities needed for the position at your hotel. Let me know if you’d like any adjustments.

Job Type: Full-time

Pay: From ₹10,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person