Front Office Executive (Receptionist)

Job Summary:

The Front Office Executive is the first point of contact for patients, visitors, and vendors at the hospital. This role is responsible for managing the front desk operations, including patient registration, appointment scheduling, directing visitors, handling inquiries, and supporting overall front office administration to ensure a smooth and professional environment.

Key Responsibilities:

• Greet and assist patients, visitors, and vendors in a courteous and professional manner.
• Register patients and ensure all necessary information and documentation are accurately entered into the hospital system.
• Schedule and manage patient appointments with doctors and diagnostic departments.
• Answer incoming calls, provide information, or direct them to the appropriate department.
• Maintain patient confidentiality and adhere to hospital policies and privacy laws (e.g., HIPAA, if applicable).
• Handle patient admission and discharge formalities in coordination with nursing and billing departments.
• Coordinate with departments for patient inquiries, follow-ups, and service facilitation.
• Maintain the front office area in a neat and organized manner.
• Manage daily reports related to appointments, patient flow, and feedback.
• Assist with billing queries and direct patients to the appropriate personnel for payments.
• Support in emergency situations by informing the concerned departments promptly.
• Maintain visitor logs and issue visitor passes as per hospital security protocols.

Qualifications & Skills:

• Education: Graduate in any discipline (preferred: degree/diploma in hospital administration or front office management)
• Experience: 1–3 years in a similar front desk/customer service role, preferably in a healthcare setting
• Skills:
• Excellent verbal and written communication
• Proficiency in MS Office.
• Strong interpersonal and customer service skills
• Ability to multitask and work under pressure
• Professional appearance and demeanor

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person